Small Business Reading Room

Thursday, February 02, 2006

This just in- Office rudeness is counterproductive

Not exactly a news flash in my opinion, but a recent study on the effects of workplace incivility by the University of Southern California's Marshall School of Business reveals some interesting information.

The findings of management professor Dr. Christine Porath estimate that a Fortune 1000 executive has to spend an average of 13 percent of his or her time mediating disputes and consoling demoralized workers, amounting to nearly seven weeks per year per executive.

More than 90 percent of people in the workplace reported experiencing rudeness and incivility. Of those:

  • 50 percent lost work time worrying about the incident.

  • 50 percent contemplated changing jobs to avoid a reoccurrence.

  • 25 percent cut back their work efforts.

  • 13 percent, one in eight people, left a company after an incident of rudeness.

Managers and executives may not like that kind of statistical data, but they should definitely be mindful of it.

Anyone want to know more?

[Download the Press Release]

[Download Full Paper]


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